Get help with Advanced Support.
The support team that's here to break through obstacles, achieve your goals, and align your website with your vision.
Just some of the perks of working with our support team
Dedicated Team Member
One of our team members will be assigned to your ticket, better understand your needs, and carry out your request.
Status Updates
Throughout the process of completing your ticket, our team will communicate progress as well as any questions we have along the way.
Turn Around Times
Simple tickets typically get knocked out in a day. Have a more complex ask? We'll communicate a date we can deliver by.
Schedule a meeting with our team.
If the request is bigger than a ticket — a project, a rebuild, or something you'd rather explain out loud — book a time and we'll walk through it together.
Please choose the support you need.
Fill out the ticket request form and a team member will respond within 24–48 hours. We strive to address requests within the same business day.
General Website Support
Do you need assistance with your Ecropolis hosting or website maintenance plan?
Submit Ticket →Chapter Website Support
Do you need updates to your chapter website or have other issues pertaining to your website?
Submit Ticket →Chapter Event Support
Do you have an event management plan? Do you need to have an event added or updated?
Submit Ticket →Recorded Webinar Support
Do you have a recorded webinar you'd like added to your chapter's website?
Submit Ticket →SCORE Chapters Submit a website enhancement request
For SCORE chapters proposing a new feature or improvement to the chapter website platform — not a bug or a content change. For those, use a support ticket above; you'll get a faster answer.
Enhancement requests are reviewed with SCORE headquarters and prioritised against the platform roadmap, so they move on a longer cycle than tickets.
Open the Request Form →Button not working? Send us a message and we'll send the form link.
Browse our library of help articles.
These articles answer some of the questions our team receives most often. Check the full library to find exactly what you need.
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