Get help with Advanced Support.

The support team that's here to break through obstacles, achieve your marketing goals, and align your website with your vision.

Three circles with Ecropolis support team members. From top to bottom: Sophie, Michael, and Shawn

Just some of the perks of working with our support team

Dedicated Team Member

One of our team members will be assigned to your ticket, better understand your needs, and carry out your request.

Status Updates

Throughout the process of completing your ticket, our team will communicate progress as well as any questions we have along the way.

Turn Around Times

Simple tickets typically get knocked out in a day. Have a more complex ask? We'll communicate a date we can deliver by.

An inside look into how a ClickUp task will look when you open it

Have a dashboard built just for you

Our dashboards are meant to make your support experience with us quick and efficient. From tracking your tickets and being able to view the status of all requests in one space to having a dedicated module for contacting our team.

Dashboards aren't required but are highly recommended 🙂

Submit a Support Ticket

Please choose the support you need and fill out the ticket request form. A team member will respond within 24-48 hours. We strive to address requests within the same business day.

General Website Support

Do you need assistance with your Ecropolis hosting or website maintenance plan?

Chapter Website Support

Do you need updates to your chapter website or have other issues pertaining to your website?

Chapter Event Support

Do you have an event management plan? Do you need to have an event added or updated?

Help articles

Browse our library of help articles.

These articles are intended to answer some of the frequent questions our team receives. Check out our full library to filter down to exactly what you need!

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