{"id":5,"date":"2023-07-13T09:29:01","date_gmt":"2023-07-13T09:29:01","guid":{"rendered":"https:\/\/v3.ecropolis.com\/help\/home\/"},"modified":"2025-04-10T18:04:38","modified_gmt":"2025-04-10T18:04:38","slug":"home","status":"publish","type":"page","link":"https:\/\/ecropolis.com\/help\/","title":{"rendered":"Home"},"content":{"rendered":"\n

\n\t\tGet help with Advanced Support.<\/strong>\n\t<\/h1>\n\t

The support team that’s here to break through obstacles, achieve your marketing goals, and align your website with your vision.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tSubmit a Ticket\n\t\t\t\t\t<\/a>\n

\n\t\tJust some of the perks of working with our support team\n\t<\/h2>\n\t\t

Dedicated Team Member<\/h3>\t\t\t\n\t\t\t\t

One of our team members will be assigned to your ticket, better understand your needs, and carry out your request.<\/p>\n\t\t

Status Updates<\/h3>\t\t\t\n\t\t\t\t

Throughout the process of completing your ticket, our team will communicate progress as well as any questions we have along the way.<\/p>\n\t\t

Turn Around Times<\/h3>\t\t\t\n\t\t\t\t

Simple tickets typically get knocked out in a day. Have a more complex ask? We’ll communicate a date we can deliver by.<\/p>\n\t\t\t\t\"An\n

\n\t\tHave a dashboard built just for you\n\t<\/h2>\n\t

Our dashboards are meant to make your support experience with us quick and efficient. From tracking your tickets and being able to view the status of all requests in one space to having a dedicated module for contacting our team.<\/p>\n\t

Dashboards aren’t required but are highly recommended \ud83d\ude42<\/p>\n\t\t\t\n\t\t\t\t\t\t\tLearn More About Dashboards\n\t\t\t\t\t<\/a>\n

\n\t\tSubmit a Support Ticket\n\t<\/h2>\n\t\n\n

Please choose the support you need and fill out the ticket request form. A team member will respond within 24-48 hours. We strive to address requests within the same business day.<\/p>\n\n\n\t\t

General Website Support<\/h4>\t\t\t\n\t\t\t\t

Do you need assistance with your Ecropolis hosting or website maintenance plan?<\/p>\n\t\t\t\n\t\t\t\t\t\t\tSubmit Ticket\n\t\t<\/a>\n\t\t

Chapter Website Support<\/h4>\t\t\t\n\t\t\t\t

Do you need updates to your chapter website or have other issues pertaining to your website?<\/p>\n\t\t\t\n\t\t\t\t\t\t\tSubmit Ticket\n\t\t<\/a>\n\t\t

Chapter Event Support<\/h4>\t\t\t\n\t\t\t\t

Do you have an event management plan? Do you need to have an event added or updated?<\/p>\n\t\t\t\n\t\t\t\t\t\t\tSubmit Ticket\n\t\t<\/a>\n\t\t

Recorded Webinar Support<\/h4>\t\t\t\n\t\t\t\t

Do you have a recorded webinar you’d like added to your chapter’s website?<\/p>\n\t\t\t\n\t\t\t\t\t\t\tSubmit Ticket\n\t\t<\/a>\n

\n\t\tHelp articles\n\t<\/h3>\n

\n\t\tBrowse our library of help articles.\n\t<\/h2>\n\t

These articles are intended to answer some of the frequent questions our team receives. Check out our full library to filter down to exactly what you need!<\/p>\n\t\t\t\n\t\t\t\t\t\t\tSee all articles\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"Concept\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tFree Cloud-Services and Digital Ad Campaigns for Non-Profits<\/a>\t\t\t<\/h4>\n\t\t\tRead More →<\/a>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tCreate a Google reCAPTCHA Key<\/a>\t\t\t<\/h4>\n\t\t\tRead More →<\/a>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tGoogle Search Console: Ecropolis Account Access<\/a>\t\t\t<\/h4>\n\t\t\tRead More →<\/a>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tGoogle Analytics: Ecropolis Account Access<\/a>\t\t\t<\/h4>\n\t\t\tRead More →<\/a>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tHow we WordPress<\/a>\t\t\t<\/h4>\n\t\t\tRead More →<\/a>\t\t\n\n","protected":false},"excerpt":{"rendered":"

Get help with Advanced Support. The support team that’s here to break through obstacles, achieve your marketing goals, and align your website with your vision. Submit a Ticket Just some of the perks of working with our support team Dedicated Team Member One of our team members will be assigned to your ticket, better understand […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"folder":[],"class_list":["post-5","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecropolis.com\/help\/wp-json\/wp\/v2\/pages\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecropolis.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecropolis.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecropolis.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecropolis.com\/help\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":0,"href":"https:\/\/ecropolis.com\/help\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"wp:attachment":[{"href":"https:\/\/ecropolis.com\/help\/wp-json\/wp\/v2\/media?parent=5"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/ecropolis.com\/help\/wp-json\/wp\/v2\/folder?post=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}